I wanted to send you a note letting you know how GREAT Darryl Elder is, and has been to us at The Mall at Short Hills. Over the past 2 years while I have been managing the exterior operations at the mall Darryl has always been super responsive and has insured prompt and courteous service.
Over the last few week we required almost daily service during our paving and concrete rehabilitation. Concrete excavation and asphalt milling caused numerous broken PVC branch and main pipes, and cut valve wires… Most of our irrigation infrastructure sat in poured concrete or right under it… these breaks were unavoidable. I did issue a NTE requisition, to cover all the above and beyond materials and labor, but the flexibility and cooperative nature Darryl showed through this process was noteworthy. Effron and his assistant arrived at 6am many mornings, to insure their work could be done before the concrete trucks rolled in at 730. This helped insure our project could keep on schedule.
The project is now complete, and your irrigation team is the BEST!!! Effron under Darryl’s leadership, came through in every case, on every issue.
I’m sure you know these guys are true assets for your company. I wanted you to know how much your customers appreciate and take notice of the service provided by competent professionals like Darryl and Effron.